Frequently Asked Questions

General Questions

• Who is REN Athletics?

  REN Athletics is a volleyball uniform and equipment company serving major volleyball organizations nationwide. Founded in San Diego and headquartered in Dallas, we create high-quality, innovative volleyball apparel. Our seamless, collaborative design process and reliable delivery ensure a top-notch customer experience.

• What does REN mean?

  REN is the Chinese word for "people," emphasizing humaneness and mutual enhancement through interaction. We pride ourselves on strong relationships, exceptional customer service, and timely delivery, making your REN experience unique.

• What products does REN Athletics offer?

  REN Athletics provides on-court gear (uniforms, jerseys, shorts, spandex, leggings, warm-ups) and off-court gear (backpacks, pants, joggers, sweatshirts, hoodies, jackets) for volleyball teams, coaches, and parents. Our products are also available online through our Shop.

• What materials are used in REN Athletics volleyball apparel?

  REN Athletics uses high-quality, performance-driven fabrics designed to enhance movement specific to volleyball. Our custom products cater to all styles and preferences.

• What sizes do REN Athletics volleyball uniforms come in?

  Our sizes range from Youth Small to 2XL, with additional sizes available on request. Some bottoms are also available in regular and tall lengths to accommodate volleyball players with longer limbs.

• How should I care for my REN Athletics volleyball apparel?

  Machine wash in cold water with similar colors and tumble dry on low.

• Does REN Athletics ship internationally?

  Not at this time, but we can ship to your designated pick-up location (FOB).

• Where can I find reviews or testimonials about REN Athletics?

  Reviews and testimonials are available on our website throughout different pages.

• How can I contact REN Athletics customer support for general questions?

  Email us at info@renathletics.com or use the contact us page on our website.

Partnering with REN Athletics for Customized Volleyball Team Uniforms & Gear

• How can I contact REN Athletics for questions about custom uniforms & team orders?

  Email us at info@renathletics.com or use the contact us page on our website. You can also learn more about our process here.

• Does REN Athletics only work with youth club volleyball teams?

  No, we work with all volleyball organizations, including clubs, high schools, colleges, and professional leagues. We cater to indoor and beach volleyball for all genders and ages.

• Are REN Athletics volleyball uniforms suitable for professional and amateur teams? If so, why?

  Yes, absolutely. Our high-quality uniforms and apparel are endorsed by the Pro Volleyball Federation (PVF), the first women's professional volleyball league in the United States. With fast turnaround and superior performance features, REN Athletics is the ideal choice for both professional and amateur volleyball teams.

• I want to partner with REN Athletics. What is the best way to get started?

  Email us at info@renathletics.com or visit our contact us page to get in touch. Our team will promptly assist you in bringing your vision to life.

• What makes REN Athletics volleyball uniforms unique?

  REN Athletics is dedicated exclusively to volleyball, ensuring our uniforms and apparel are meticulously crafted for the sport's specific movements and the body types of volleyball players. Our in-house team of highly creative and skilled designers specializes in sublimated jerseys and brings extensive volleyball expertise to every project. We provide concierge-level service, collaborating closely with you to translate your design vision into the perfect customized garment for your team.

• How can I customize my volleyball team's uniforms with REN Athletics and what is your process?

  Our process is streamlined for your convenience. Choose from our variety of new styles including long sleeve, short sleeve, sleeveless, or combinations. Collaborate directly with your dedicated REN Athletics designer to create your ideal custom garment. Our team brings your vision to life.

• Does REN Athletics offer bulk discounts for large volleyball clubs or organizations?

  Yes, this is something that is possible on a case-by-case basis.

• Can I get a sample of a volleyball uniform before placing a bulk order?

  Yes, requesting samples is a standard part of our process for new partners. Contact us at info@renathletics.com or through our website's contact form to request samples.

• What is REN Athletics' return and exchange policy for custom uniforms & team gear?

  We do not offer returns or exchanges for custom uniforms or apparel with team logos.

• What are the shipping options and costs for REN Athletics custom uniforms & team gear?

  Shipping options vary based on partner preferences. We offer bulk shipping to clubs, individual player delivery, and local pick-up at our Dallas headquarters. Shipping costs depend on location and order details.

• Are there any setup fees for custom volleyball apparel orders?

  No, there are no setup fees related to custom volleyball apparel orders.

• Can I reorder the same custom volleyball uniforms in the future?

  Yes, reordering is simple. We maintain detailed records of all partner information and previous orders.

• What colors and designs are available for REN Athletics volleyball uniforms?

  Our uniforms are fully custom. Choose from a wide range of colors and designs, or start with your own ideas. We can also color match to meet your exact specifications.

• What payment methods are accepted by REN Athletics for custom volleyball uniforms & team gear?

  We accept checks, debit/credit cards, ACH, and team store checkout. Payment terms can vary, with options for partial upfront payment and the balance upon delivery. Our goal is to offer flexible payment options to make your job easier.

• Does REN Athletics offer sponsorship opportunities for volleyball teams or events?

  Currently, we do not offer sponsorships. However, we are open to considering aligned opportunities within the volleyball community to support the growth of the game. 

• How do REN Athletics volleyball uniforms compare in price to other brands?

  Our pricing is highly competitive, offering unmatched value for the cost.

• What are the benefits of choosing REN Athletics for volleyball uniforms and apparel?

  • On-time delivery
  • Full management of the uniform process
  • Streamlined process
  • Dedicated Sales Executive (ex-volleyball athlete)
  • Direct collaboration with our graphic design team
  • 100% custom designs
  • Competitive pricing with unmatched value
  • Volleyball-specific expertise
  • Worn by professional volleyball athletes

REN Athletics Online Store / Shop

• What is REN Athletics' return and exchange policy for online orders?

  • Returns:
    • Return within 30 days of receipt
    • Items must be unused, in original packaging, with receipt
    • No returns on custom orders or items with custom team logos
  • Refunds:
    • Inspected upon receipt
    • Refund to original payment method if approved
    • No refunds on custom orders or items with custom team logos
  • Shipping (for Returns):
    • Customer pays return shipping
    • Shipping costs are nonrefundable
• What are the costs and shipping timelines for REN Athletics online orders?

  Standard shipping costs $7. Orders ship within 3-5 business days after processing.

• How can I contact REN Athletics customer support related to my online order?

  Email us at orders@renathletics.com or use the contact us page on our website.

• How can I track my online order from the REN Athletics online store?

  You'll receive an email with UPS tracking information once your order ships.

• What payment methods are accepted for online orders through the REN Athletics website e-commerce store shop?

  We accept all major credit and debit cards.

Volleyball Equipment

• What is the On Point Volleyball Setting Target?

  The REN Athletics On-Point Volleyball Setting Target enhances setting accuracy and consistency. It's made of durable steel with powder coating for durability, easy setup, and height adjustability.

• How does the On Point Volleyball Setting Target improve setting and passing skills?

  The REN Athletics On-Point Volleyball Setting Target improves setting and passing skills by providing a visual cue for precision. It helps setters aim accurately and can also enhance passing skills.

• What are the key features of the On Point Volleyball Setting Target?

  The On Point Volleyball Setting Target is crafted from high-quality steel with a protective powder coating to prevent chipping, ensuring durability and longevity. It offers easy setup and height adjustability for versatile use in training sessions. Key specifications include a T-shaped base ideal for limited storage, a square stainless steel neck to prevent rotation, double latch pins for added stability, and reinforced backing at stress points. It offers 13 positioning angles and includes three interchangeable heads: a U-shaped ring for setter tempo and trajectory training, a 30" hoop for passing, setting, and serving drills, and a 20" hood for advanced target practice. The target features two durable, non-swish nets and heavy-duty, non-marking wheels for effortless portability.

• How do I set up the On Point Volleyball Setting Target for my team’s practice sessions?

  Setting up the target is straightforward with clear instructions provided. Coaches and players can easily incorporate it into training sessions, whether for solo, partner, or game-like setting drills.

• How does the Touch Point Volleyball Jump Training Tool help enhance jumping ability for players?

  The REN Athletics Touch Point Volleyball Jump Training Tool is a versatile device designed to improve vertical jump. It adjusts to measure standing height, standing touch, block touch, and approach touch, enhancing technique consistency and explosiveness during training.

• Are there any bulk purchase discounts available for the On Point Volleyball Setting Target or Touch Point Volleyball Jump Training Tool for schools and colleges?

  Yes, contact us for a quote on 4 or more units.

• How much is the shipping cost for your volleyball training equipment?

  Shipping starts at $175 for the On Point Volleyball Setting Target and $50 for the Touch Point Volleyball Jump Training Tool. Custom, discounted shipping costs may apply for larger orders. Please contact us for details.

• How long does it take to receive my volleyball training equipment order?

  Orders for our volleyball training equipment ship within 3-5 business days after processing.

• Does REN Athletics ship their volleyball training equipment outside of the US?

  Not at this time but we can ship to your designated pick-up location (FOB).

• I have several questions about your volleyball training equipment. What is the best way to contact REN Athletics about my questions?

  Email us at info@renathletics.com or use the contact us page on our website.